Terms & Conditions

The terms and conditions laid out here explain how we supply any goods listed on our website.

Terms and Conditions This page and the documents referred to on it tell you the terms and conditions on which we supply any of our goods listed on our website www.bemorebob.co.uk to you (the "Website"). Please read these Terms and Conditions carefully before you order any Product(s). Please note that by ordering any products from the website, you are agreeing to be bound by these Terms and Conditions

General Information and Legal Statements www.bemorebob.co.uk is the online retail division of S&G Glazzard Ltd, 19 Greenway, Woodmancote, Gloucestershire, GL52 9HU. References here to "Be More Bob" "we", "us", "our" are references to S&G Glazzard Ltd. References to "Customer", "you", "yours" are references to the customer placing an order under the Website. A reference to "Product(s)" means product(s) ordered by you from the Website.

Liability to You S&G Glazzard Ltd’s total liability for any claim arising out of any order placed by way of the Website, whatever the nature of the claim, shall not exceed the price of the Product(s) supplied by us to the Customer plus any postage charges incurred, but this limitation of liability does not apply to the extent it is illegal, or it is contrary to a provision in any statute, for us to exclude our liability in whole or in part.

S&G Glazzard Ltd cannot accept any liability for a failure to comply with specific instructions on the Website issued by S&G Glazzard Ltd Customers’ statutory rights are not affected by this statement.

We are not responsible to a Customer for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

Your status and ordering from outside the UK We do not currently ship goods to addresses outside of the UK.

Trade Descriptions Act We make every effort to ensure that our goods are portrayed accurately on the Website but small variations in colour may occur. Many of our goods are handmade and are made from natural materials and so some small distinctions in colour and/or pattern may occur. All measurements are approximate, and we cannot be held responsible for variations in colour dependent on the calibration and setting of your computer screen.

What happens when you place an order When you place an order through the Website, we will send you a confirmation email. This does not mean that your order has been accepted, only that you have made an offer to buy something from us. The offer requires to be accepted by us and this will occur on dispatch by us of the Product(s) and so a contract ("Contract") between us only exists once we dispatch the Product(s) and send you an invoice which will be included in the package. This confirmation is called a "Dispatch Confirmation" for the purposes of these terms and conditions.

The Contract will relate only to those Product(s) whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation. Your credit card will be processed and authorised when you place the order on the Website.

Right to cancel as a consumer If you are contracting as a consumer, you are entitled to a specific cooling-off period by law and therefore you may cancel a Contract at any time within seven working days, beginning on the day after you received the Product(s) from us. In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (set out below).

To cancel a Contract in this way, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Returns procedure and refund policy Please refer to our Returns policy as noted on the website.

Prices All prices quoted on the Website exclude delivery costs. Prices are as quoted on the Website but are liable to change. Any changes will be confirmed to you at the time of ordering. While we check carefully to make sure the right price is shown, if a price shown is an obvious error (and would have reasonably been recognised by you as a mis-pricing), then we are not liable to sell you the Product(s) at that price. Please check with us and we will verify the correct price.

Risk, title and availability The Product(s) will be at your risk from the time of delivery. Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including delivery charges. All items are subject to availability. We will tell you as soon as possible if the Product(s) you want are not available. We will also tell you if or when we can get it for you.

Privacy policy Please note our privacy policy as per information on our website under ‘privacy policy’.

Intellectual Property All materials within the Website are the intellectual property of S&G Glazzard Ltd. Such materials may not be copied save to the extent necessary to view them online.

Written communications and notices Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you must be given to S&G Glazzard Ltd, 19 Greenway, Woodmancote, Gloucestershire, GL529HU or electronically to info@bemorebob.co.uk.

We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the Customer or addressee.

Transfer of Rights The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Force Majeure (events outside our control) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; and (e) impossibility of the use of public or private telecommunications networks. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.