Shipping Details

UK Standard rate - £4.50

Free UK shipping for orders over £50.00

Europe tracked & signed standard rate - £15.00 (minimum order £75.00*)

USA & Canada standard rate - £20.00 (minimum order £75.00)

Once you place an order

Once you place an order we will dispatch your item(s) within 48 hours.

If you place an order at the weekend, it will be dispatched at the beginning of the following week.

We use First & Second Class via Royal Mail or, for larger items, we use a courier service.

Standard UK delivery is £4.50.

We know that receiving a delivery can be difficult if you are not in the house all day.  If there is a possibility you won’t be home, please send us clear instructions about a safe place to leave your parcel.

Email: info@bemorebob.co.uk

Our shop is open Tuesday-Saturday 10:30 – 18:00 and Sundays 10:00–16:00. 

We are closed on Mondays to catch up on sleeps.

Shipping to the USA & Canada

USA & Canada tracked & signed rate - £20.00 (minimum order £75.00*)
We are experiencing very long wait times on items shipped to the USA & Canada. Please be aware that your item could take 6-8 weeks to get through customs.  Unfortunately we cannot influence this.

*Unfortunately we have to set a minimum transaction for shipping overseas to cover our paypal & p&p costs.  We do not make a profit on our shipping rates.

We are only able to deliver to the address registered to the card / paypal account through which payment is received.

We are unable to ship food or liquids and some of our larger items e.g. beds.

Customs Charges – The recipient of the order may be liable for additional customs, import duty or other charges. If this is the case they will receive a separate request for these charges.

Some prices include UK VAT that may be applicable and as a result you will pay the same price whether VAT is chargeable on the order or not.

Shipping to Europe

Delivery to Europe should take 5-11 working days and we are only able to deliver to the address registered to the card / paypal account through which payment is received.

We ship using Royal Mail tracked and signed service or a similar courier service at a standard rate of £15.00 for orders over £75.00.

We are unable to ship food or liquids and some of our larger items e.g. beds.

Some prices include UK VAT that may be applicable and as a result you will pay the same price whether VAT is chargeable on the order or not.

Returns

We sincerely hope you will love your chosen item(s).  All items are quality checked before dispatch and we make every effort to ensure that your purchases arrive with you safely.

However, if you need to return an item, please follow the below steps.

Returns must be made within 14 days of receipt, must be unused and in the original packaging. 

Unfortunately, we are unable to accept items that have been removed from the packing or used in anyway. 

Please include your name, address, order number and state the reason for returning your item(s).

In the unlikely event that the product is faulty, we will refund your order.  

We cannot be held liable for returns which are lost in the return post, or arrive damaged.

Please return your items to:

45 Winchcombe Street, Cheltenham, Gloucestershire, GL52 2NE.

We advise that you ask your chosen courier for proof of postage.

Returns from the USA/Canada & Europe

We sincerely hope you are pleased with your purchase. If for any reason you do need to return an item to us from overseas, unfortunately we would need you to pay the return shipping rate.  Please contact us with any problems so that we can try and resolve them before you need to return your item.